Support
Last updated: October 2, 2026
Questions, ideas or need a hand? Email support@resonance.channel and we'll get back to you as soon as we can.
How do I delete my account?
- Website: sign in, open Settings and choose "Delete account".
- iOS and Android apps: go to "My Card Box", tap "Edit profile", then choose "Delete account".
You're signed out right away. Signing back in within 7 days cancels it; after 7 days your account, cards, messages and uploaded images are deleted for good and can't be recovered. The Privacy Policy lists exactly what is deleted and what is kept.
Can't sign in? Email support@resonance.channel from the address you registered with, with "Delete account" as the subject. Once we've confirmed the account is yours, we'll delete it within 7 days.
How do I download my data?
On the same "Delete account" page, tap "Download my data" to get everything you've written as a JSON file.
How do I report or block someone?
Cards, profiles and conversations each have a "⋯" menu with Report and Block. Once you block someone they can't reach you and you won't see their cards. We handle reports within 24 hours.
Not getting notifications?
Make sure you're signed in and that Resonance is allowed to send notifications in your phone's settings.